Keep Turquoise and Jade out of the sunlight. Both colors fade in just one hour of sun.
Wash fabric in washing machine on gentle cycle, use liquid soap like Woolite, do a rinse of cold water to clean soap from fabric.
Dry in dryer at medium heat.
Check Runners and multiple links for any fraying. Retire if there is fraying of any type.
Carabiners need to be kept dry. If using in salt air, check for corrosion.
Swivels need to be checked frequently to see that they spin freely with no grinding. If they are hard to spin, retire the swivel and purchase a new one.
Frequently Asked Questions
For more information please visit our Answers Section where you will find Frequently Asked Questions, Instructional Videos, Articles and more. For further assistance feel free to contact us.
We ship to countries all over the world.
Please allow 3-5 business days for orders to be processed and shipped.
Visit this blog post to determine shipping costs: How to calculate your shipping cost?
Every shipping cost is specific to each order. If the shipping cost is over-calculated, we will refund you the over-charged amount.
Our goal is to meet your deadline so if you have one, please let us know in the “Order Notes” BOX (beneath the Shipping Address during your Checkout), or give us a call.
You can reach our office if you have a pressing deadline, or urgent question.
You can contact us between the hours of 10am to 5pm Mountain Standard Time. Please always leave a message so we can return your call.
We generate your shipping label and send you the tracking number by email so please make sure your shipping address and email are correct.
*Expedited shipping is available but is typically twice as expensive.
Please select expedited shipping if you need this to meet your deadline. Let us know your deadline in your “order note”.
For large international orders, the shipping can be under calculated by the shopping cart or over calculated. If we need to refund you, we will. Likewise, if your order will cost more, we will invoice you for the additional amount.
You are responsible to pay the duties and taxes required by your country.
For Orders going to Canada: You will pay an additional broker fee if you choose UPS as your carrier. This fee is in addition to the shipping cost and the duties and taxes charged.
AERIAL FABRIC ACROBATICS, LLC
CUSTOMER WARNING AND COMPANY DISCLAIMER
AERIAL FABRIC ACROBATICS RIGGING MATERIALS PURCHASE
TO OUR CUSTOMER:
Thank you for your purchase of aerial fabric rigging materials and equipment from Aerial Fabric Acrobatics, LLC (“AFA”). We appreciate your business.
Our customers who purchase aerial rigging fabric acrobatic materials use them to assemble rigging for use in aerial fabric acrobatic activities. These activities are, by their nature, dangerous to all of the participating individuals including students and performers. AFA wants you to know that it is vital that anyone using its rigging materials be fully aware of prescribed industry methods for assembling rigging, including, but not limited to all necessary safety procedures and precautions.
We provide this warning to you to make you aware of, and sensitive to, your participants’ needs for safety and the absolute necessity to have competent assemblers and riggers assemble and install your apparatus.
You have not requested AFA’s assistance for your rigging activities except to assemble the fabric to the hardware provided. All hardware specifications are provided. AFA has had no role in examining the proposed location or configuration of your rigging or the precise ways in which you will use it.
AFA hereby disclaims any and all responsibility for your use of the rigging materials you purchase. We recommend that you engage competent professionals to assist in the rigging. You proceed at your own risk if you do not do so. AFA may offer you a separate agreement by which it will provide you on-site consultation to assist in the rigging procedure.
We CANNOT offer refunds or returns but we CAN help you in your ordering process.
Here at Aerial Fabric Acrobatics we take your needs, orders, and questions very seriously. We have worked with thousands of satisfied customers since 2002. We understand that ordering aerial equipment requires much consideration. Given that we fabricate many of these items to your order specifications we do not offer refunds or returns for any item. If you have any questions or concerns about your equipment needs, please don’t hesitate to contact us prior to making your purchase. All orders are custom orders and we treat them as such. We will assure each order is cut and assembled to your specifications and we verify the quality of all of the products we sell.
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